FAQ

 

e-banking connection

I haven't managed to make my 1st e-banking connection, what should I do?

 

What should I do if I forget my e-banking user name?

 

What should I do if I forget my e-banking password?

 

How do I change my e-banking password?

 

I can't create a password, what should I do?

 

I can't enter my user name and/or my password (box greyed out), what should I do?

 

 

challenge card

What is a challenge card?

 

My challenge card is blocked, what should I do?

 

I’ve received a new challenge card, what should I do?

 

I’ve received a replacement code, what should I do?

 

I received a replacement code but I didn't activate it within 30 days, what should I do?

 

What should I do in the event of a lost/illegible/stolen challenge card?

 

 

e-banking system errors

What should I do if I get a C30 error?

 

What should I do if my access to e-banking is blocked?

 

 

e-banking navigation

What are the various e-banking functions?

 

What type of payment should I select?

 

What is a payment model used for and how do I set one up?

 

What is a standing order used for and how do I set one up?

 

Where can I find my IBAN?

 

Where can I find my interest statements?

 

How does the secure mailing system work?

 

 

e-banking security

What are good security practices?

 

How do I update my browser?

 

How do I delete my history?

 

 

mobile banking

How do I install and activate the My CA Financements app?

 

What are the various functions of the My CA Financements app?

 

How do I make a payment from the My CA Financements app?

 

Where can I find my IBAN?

 

What are the principles regarding mobile banking security?

 

 

maestro card

What should I do if I lose my Maestro card?

 
What should I do if my Maestro card is stolen?

 

 
What should I do if my Maestro card is swallowed by an ATM?

 

 
My Maestro card isn't working abroad. What's the problem?

 

 

 

1 Blocking a card may incur charges.
2 Requesting a new card may incur charges. See our list of charges.